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Frequently Asked Questions (FAQ)

What type of payments do you accept?
I have placed an order but didn't complete the payment, how do I pay?
Do your prices include tax?
When will my order be dispatched?
How long will it take for my order to arrive?
What are your delivery charges?
Will my bike arrive fully built and ready to ride?
I want to buy a bike from you fully built, is this possible?
I don't know what size bike I need, can you help me choose?
I need advice on which bike to choose on your website, can you help?
Do I need to maintain by bike?
Do you keep the same products on your website in stock in your stores?
Are the products in your stores the same prices as on your website?
Can I buy online and collect from your stores?
What is your returns policy?
Am I still covered by warranty if I buy from you online?
How do I make a warranty claim?
Do you sell bikes through the Cycle To Work scheme?
Can I buy a bike or other products from you on finance?
Can I follow you on social media?
Do you have a mailing list?
Do you price match other stores?
I have seen a product on your website that I think might be priced too cheap and is a mistake, will my order be completed?
I have seen a product on your website and the specification is different to what I have seen advertised your competitors website, will this be supplied?
Do you have a privacy policy?
Are there any jobs vacancies at Broadribb Cycles?
Can you recycle my old electrical item as part of WEEE?
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