Will my bike arrive fully built and ready to ride?
Bicycles sold through our website are sent semi-assembled and flat packed in manufacturers packaging, and need to be built when they arrive. This helps to keep our prices low and ensures that the products arrive safely and in first class condition.
We are not able to send fully built ready to ride bikes in the post.
The assembly work that you are responsible for is as follows:
- Fitting pedals (pedals are left and right side specific)
- Fit front wheel, handlebars, stem, reflectors , seat and seatpost
- Check and adjust bearings
- Check and true wheels
- Check and adjust brakes (including hydraulic disc brakes)
- Check and adjust gears
- Check crank bolts, bottom bracket, chain rings and pedals
- Check and adjust headset
- Check and adjust bars/stem
- Inflate tyres
- Check work to ensure that all bolts are tight and parts correctly positioned
- Test ride
This is not an exhaustive list of requirements and is designed to give you an indication of what may be needed, and to help you assess whether you can build the bike yourself.
We must stress that warranty only covers manufacturing defects and the product will not be covered if the problem has arisen from incorrect assembly. On receipt of the bike, please check the manufacturer's conditions regarding assembly in relation to warranty issues.
We strongly recommend that the bike is taken to a certified technician/local cycle shop to be assembled.
Typically the bike built may cost in the region of £30-40. A qualified mechanic will be able to complete some of the more specialist tasks (such as wheel check and true, and hydraulic disc brake adjustment) that are required as part of the assembly process.
We must stress that warranty only covers manufacturing defects and the product will not be covered if the problem has arisen from incorrect assembly.
If you decide to take the bike to a specialist in a semi-built state, please make sure that you do not over-tighten any bolts beforehand, this simply ensures that all the components are in an un-damaged and fully adjustable state.
It is especially important that you check your bicycle before each ride in the first 6 weeks of ownership, and continue to do so regularly after this period.
This includes ensuring that all the bolts and parts attached to the bike are tight and correctly fitted before you ride it, as any problems that arise from use of the bicycle with loose bolts or parts are maintenance issues and will not be covered by warranty. We also recommend that you take your bike to your local bike shop for a service every 6-9 months to ensure that it is kept in good working order and to maximise the life of your bicycle.
Pedals are left and right side specific, and will be marked R (right foot) or L (left foot) to identify which side they should be fitted to. Please note that the L (left foot) pedal has a reverse thread direction.
Any additional items supplied must be fitted in accordance with manufactures instructions i.e. lights, locks mudguards etc.
It is possible to collect a bike fully assembled from our stores in Banbury or Bicester.
We are not able to send built bikes in the post.
You can do this by using the 'Click and Collect' service on the website or going into the store directly and deal with the in store teams. If you want to buy one of the bikes listed on our website fully built and ready to ride, a build charges applies dependent on whether it is discounted or not:
- Any full price bike – No build charge
- Discounted bike under £1000.00 – £30.00 build charge
- Discounted bike over £1000.00 – £50.00 build charge
If by adding the build charge onto the price of the bike it is taken above the full price, we simply charge the full price. Bikes collected fully assembled from our stores include:
- Assembly by our experienced mechanics
- 6 week safety checkover
- 20% off any future labour charges, including servicing
- Free safety checks for 5 years between January and March.